1. Cancellations

• Orders can be cancelled within 12 hours of placing them, provided they have not been dispatched.

• Customised or personalised orders cannot be cancelled once processing has begun.

2. Refunds

• Refunds (if applicable) will be processed within 7–10 working days after approval.

• A 10% deduction will be applied to cover bank and processing charges.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Perishable products or items with a short shelf life

• Products damaged due to customer negligence

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.

• Clear photographs of the product and packaging are required.

• We will arrange a replacement or refund, as applicable.